Madrid · Barcelona · EU mobility
Network Engineer · LAN / WAN / SD-WAN / Data Center
Network engineering, operationsand team coordination
I bring more than 10 years of network experience at Orange Business. My background combines LAN/WAN/SD-WAN/Data Center operations, operational coordination, continuous improvement and customer engagement.
01
Measurable results
Three concrete markers of my journey across career progression, coordination and operational reliability.Continuous career progression
I progressed at Orange Business from technical support and service production to WAN engineering and operational coordination.
Operational coordination
I coordinate activity, skills and escalations, while providing acting manager cover when required.
Vendors & field interventions
I manage escalations with vendor support teams, notably Cisco and HPE, and remotely coordinate field technicians through diagnosis, equipment replacement and service restoration.
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Technical expertise serving operations
I work where technology, coordination and customer experience meet. My strength is understanding the environment, bringing the right people together and turning operational friction into tangible improvements.People coordination
Functional leadership of 23 junior network engineers, skills development and acting manager cover.
Operational excellence
High-volume operations, SLA monitoring, escalation management and customer governance coordination.
Useful automation
Python/API scripts and internal generative AI reducing a process from 60 to 20 minutes per device.
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Professional experience
More than ten years of progression at Orange Business, from customer support to operational leadership.01
Operations Lead
Orange Business · Massy, Greater Paris
- Functional leadership of 23 junior network engineers and acting manager cover when required.
- Oversight of approximately 8,000 tickets per year across LAN, WAN and Data Center environments.
- Escalation management and coordination with sales teams and customer governance stakeholders.
- ServiceNow process improvement and automation of equipment staging and Meraki account management.
- Reduced processing time from 60 to 20 minutes per device with AI-assisted Python/API scripts.
02
WAN Customer Operations Engineer
Orange Business · Massy
- End-to-end ownership of incidents and changes across enterprise WAN environments.
- SLA monitoring, customer communication and escalation management with vendor support teams, notably Cisco and HPE.
- Remote coordination of field technicians through diagnosis, equipment replacement and service restoration.
- Performance analysis, including the impact of TCP window sizing on throughput, translated into clear customer guidance.
03
Apprentice Support Engineer
Orange Business · Nantes
- Designed an AWS integration prototype and automated cloud resource provisioning.
04
Telecom Operator Production Technician
Orange Business · Nantes
- Coordinated communication service production for large enterprise customers and telecom operators.
05
Customer Service Technician
Orange Business · Nantes
- Managed network incidents involving full outages and degraded services for enterprise and SME customers.
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Skills
A strong networking foundation reinforced by operations, automation and customer engagement.Networks
LANWANSD-WANData CenterTCP/IPCiscoEkinopsMerakiSilver Peak
Operations
IncidentsChangesEscalationsSLAServiceNowITILCrisis management
Automation & data
PythonAPIsTableauEquipment stagingInternal generative AI
Leadership & customers
Functional leadershipSkills developmentCustomer governanceSales coordination
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Education
Engineering studies — Networks & Information Systems
ENSEIRB-MATMECA · Bordeaux INP
DUT in Networks & Telecommunications
IUT d'Elbeuf
06
Certifications & training
ITIL v3 FoundationCisco Meraki CMNACisco Meraki CMNOSilver Peak training
07
Languages
French
Natural communication and professional writingEnglish
Professional useSpanish
Spanish-speaking work environmentMadrid · Barcelona
Let's build the next step
I am looking for a hybrid network engineering and operations role within a large organisation in Madrid or Barcelona.